V - Support & FAQs

Support for V is via email. If you are reporting bugs, please state what operating system you are using (Windows 95/98/Me/XP/NT4/2000/2003/Vista), what version of V you are using (displayed in the About box) and try to be as specific as you can about the problem.

For a detailed description of V's main features and how to use them, please consult the V Help File (press F1 while in V). Use the Index and Find tabs to search for what you are looking for.

If you want to know how to enable or disable a feature, take a look at all the options in the Preferences (select Preferences from the View menu or press Alt+P). Also try right-clicking to see what options are available.

The Service Release Page, contains a description of recent bug fixes.

If you would like to be notified of new version releases, please join the V Update List.

Send all questions and bug reports to v@fileviewer.com What to do if V crashes

If you are running Windows XP and get a message saying that Windows wants to send a report to Microsoft, please do the following:

Click on "To see what this error report contains click here"
There should be an 8 character offset under Error Signature (something like 0007b123). I need to know what this number is.
If you are not running XP, you might get an error message saying something like V has performed an illegal operation. The message should also contain a few 8 character numbers - I need to know what these are.

If possible, a screen shot of the error message would be very helpful.

Please look in the FAQs section of the V Help File
for further answers to common questions.

Click here if you are using Windows Vista

My Registration Code doesn't work! My free upgrades have expired! Known Bugs (and features :-)

The registration code received with Version 2002 (or previous) will no longer work with Versions 7, 8 and 9. You need a new code.

This code is FREE to all registered users and can be obtained by sending me an email.

Note that this code does not necessarily entitle you to a free upgrade to Version 8. Registered users are entitled to free upgrades for 6 years.

If you are running a version that was released more than 6 years after you registered V, you will get a message saying that your free upgrades have expired.

If you want to use the new version, you will need to re-purchase a license (you will get a 15% discount on the current price).

You may trial the new version for up to 60 days. If you decide that you do not want to upgrade, you can continue using the older version of V.

Version 9 will not run on Windows 95/98/Me/NT.
If you change/add a file association while V is running, V will continue to display the old file icons. In some cases, incorrect icons may be displayed. To fix this, you will have to restart V.
Viewing files can sometimes cause your Terminal Services session to disconnect. See FAQ below.
File tailing may not work on network drives (particularly Unix drives).
Using "." as the In Directory when doing a GREP may not work on network drives.
Greenbar does not always display properly in Print Preview - but it should print correctly.
Displaying Unicode files with foreign characters requires a font to be used that supports all characters in the file.
The File menu incorrectly states that Alt+N and Alt+P are used for Next and Previous. You should use Alt+RightArrow and Alt+LeftArrow.

How do I get my discount when upgrading? I have tried the new version but don't want to upgrade! Why haven't I been receiving notifications of new versions?

You will need to place another order for V.

On the Order Form, you will need to enter a valid Discount Code to receive the discount. You can obtain a Discount Code by sending an email to upgrades@fileviewer.com

Please include your current Registered User Name in the email (this is displayed in the About box). You will receive your Discount Code within 24 hours.

The discount for registered users is 15%. If you have an Unlimited License, the discount is 50%. If after trying the latest version, you decide that you do not want to upgrade, you can simply install the previous version over the top of the latest version. Due to the enormous amount of junk mail now being sent, I only send notifications to those users who have specifically asked to be notified.

To receive such notifications, please join the V Update List.

Unfortunately, the notification emails can be easily mistaken for junk email. If your mail server uses some form of SPAM filtering, it is possible that you will not receive them.

How do I start V in the most recently viewed directory? Can I create ZIP files with V? Can I export the V settings?

Use the /R command line option, or enable "Always restore most recent directory on startup" in the Directory Options tab of Preferences (V9 only). V only has in-built support for viewing/printing/extracting the contents of ZIP files. However, through User Commands and a third party ZIP utility, you may create ZIP files directly from V. Click here for details. Yes. V's program settings are stored in the Windows registry.

You can use the following program (VClone) to export them to a file and import them onto another system.

Can I add another button to the toolbar? I get an "Open File - Security Warning" every time I run V! My Terminal Services session disconnects when I try to view a file!

Right-click on the toolbar and select Customize. You will see a list of Available toolbar buttons. You can move these buttons to the main toolbar by selecting them and pressing the Add button.

If you want a button that is not in the list, please let me know and I will consider it for inclusion in a future version. This is caused by a new "security feature" in Windows XP SP2. It is meant to warn users that they are about to run software that was downloaded from the Internet.

I am not sure if you can globally disable the warning, but you should be able to disable it for V.EXE as follows:

In V (or Windows Explorer), locate V.EXE (usually in C:\Program Files\V).

Select the file V.EXE, right-click on it and select Properties.

Finally, press the Unblock button. Some users have reported that when using V in a Terminal Services session, they get disconnected when they try to view a file. The error message is always Because of a protocol error, this session will be disconnected.

Unfortunately, I have not been able to determine why this happens!

Many users have no problems using V over Terminal Services, and other users have had the problem mysteriously go away overnight.

If you are having this problem, please let me know. Also, try reducing the resolution of your display to see if the problem goes away.

My Registration Code doesn't work!	My free upgrades have expired!	Known Bugs (and features :-)
The registration code received with Version 2002 (or previous) will no longer work with Versions 7, 8 and 9. You need a new code. This code is FREE to all registered users and can be obtained by sending me an email. Note that this code does not necessarily entitle you to a free upgrade to Version 8.	Registered users are entitled to free upgrades for 6 years. If you are running a version that was released more than 6 years after you registered V, you will get a message saying that your free upgrades have expired. If you want to use the new version, you will need to re-purchase a license (you will get a 15% discount on the current price). You may trial the new version for up to 60 days. If you decide that you do not want to upgrade, you can continue using the older version of V.	Version 9 will not run on Windows 95/98/Me/NT. If you change/add a file association while V is running, V will continue to display the old file icons. In some cases, incorrect icons may be displayed. To fix this, you will have to restart V. Viewing files can sometimes cause your Terminal Services session to disconnect. See FAQ below. File tailing may not work on network drives (particularly Unix drives). Using "." as the In Directory when doing a GREP may not work on network drives. Greenbar does not always display properly in Print Preview - but it should print correctly. Displaying Unicode files with foreign characters requires a font to be used that supports all characters in the file. The File menu incorrectly states that Alt+N and Alt+P are used for Next and Previous. You should use Alt+RightArrow and Alt+LeftArrow.

How do I get my discount when upgrading?	I have tried the new version but don't want to upgrade!	Why haven't I been receiving notifications of new versions?
You will need to place another order for V. On the Order Form, you will need to enter a valid Discount Code to receive the discount. You can obtain a Discount Code by sending an email to upgrades@fileviewer.com Please include your current Registered User Name in the email (this is displayed in the About box). You will receive your Discount Code within 24 hours. The discount for registered users is 15%. If you have an Unlimited License, the discount is 50%.	If after trying the latest version, you decide that you do not want to upgrade, you can simply install the previous version over the top of the latest version.	Due to the enormous amount of junk mail now being sent, I only send notifications to those users who have specifically asked to be notified. To receive such notifications, please join the V Update List. Unfortunately, the notification emails can be easily mistaken for junk email. If your mail server uses some form of SPAM filtering, it is possible that you will not receive them.

How do I start V in the most recently viewed directory?	Can I create ZIP files with V?	Can I export the V settings?
Use the /R command line option, or enable "Always restore most recent directory on startup" in the Directory Options tab of Preferences (V9 only).	V only has in-built support for viewing/printing/extracting the contents of ZIP files. However, through User Commands and a third party ZIP utility, you may create ZIP files directly from V. Click here for details.	Yes. V's program settings are stored in the Windows registry. You can use the following program (VClone) to export them to a file and import them onto another system.

Can I add another button to the toolbar?	I get an "Open File - Security Warning" every time I run V!	My Terminal Services session disconnects when I try to view a file!
Right-click on the toolbar and select Customize. You will see a list of Available toolbar buttons. You can move these buttons to the main toolbar by selecting them and pressing the Add button. If you want a button that is not in the list, please let me know and I will consider it for inclusion in a future version.	This is caused by a new "security feature" in Windows XP SP2. It is meant to warn users that they are about to run software that was downloaded from the Internet. I am not sure if you can globally disable the warning, but you should be able to disable it for V.EXE as follows: In V (or Windows Explorer), locate V.EXE (usually in C:\Program Files\V). Select the file V.EXE, right-click on it and select Properties. Finally, press the Unblock button.	Some users have reported that when using V in a Terminal Services session, they get disconnected when they try to view a file. The error message is always Because of a protocol error, this session will be disconnected. Unfortunately, I have not been able to determine why this happens! Many users have no problems using V over Terminal Services, and other users have had the problem mysteriously go away overnight. If you are having this problem, please let me know. Also, try reducing the resolution of your display to see if the problem goes away.